Amazon attracted a lot of unwanted attention when it used its Kindle e-book reader’s always-on network connection to delete copies of works by George Orwell that had been sold without a proper license. The company has since apologized to its users and promised that it will never happen again, but those steps aren’t enough for some. A lawsuit has been filed in Seattle that seeks class action status for Kindle owners and Orwell readers, alleging that Amazon has done everything from committing computer fraud to eating a high school student’s homework.
One of the plaintiffs, Justin Gawronski, has a compelling story about his experience with Amazon’s memory hole. Apparently, he was reading his copy of 1984 as a summer assignment for school, and had been using one of the Kindle’s selling points—the ability to attach notes to specific parts of the e-book text—to prepare for his return to school. Since he was actively reading the work when Amazon pulled the plug, he actually got to watch the work vanish from his screen. He’s left with a file of notes that are divorced from the text that they reference. A second plaintiff is named, but he just seems to have gotten poor customer service when he complained about the deletion.
Originally Syndicated via RSS from Ars Technica
